Purchasing FAQs

Which payment methods do you accept?

Mastercard, VISA and American Express, PayPal and Google Pay. Direct bank transfer is also accepted. If you wish to use this direct bank transfer, please contact us for our bank details. Payment plans are available by selecting 'Humm' at the checkout.

What is the payment plan?

You can pay off your CPAP equipment via the payment plan. Select 'Humm' as the payment method after you have entered your details at the checkout.

Will I get confirmation after placing an order?

Once you have completed your payment through the checkout you will receive a confirmation that your payment has been successful along with a receipt number. You should also receive a confirmation email/text message. If you do not receive your confirmation email, please Contact us on 1300 SIESTA or 0431 390 548.

Is there a shipping fee?

We offer FREE standard shipping.

When should I expect my goods?

If your product/s ordered are in stock, we aim to dispatch the order within 24hrs of payment. Delivery time would then vary depending on your location.

Can I cancel/change my order?

If your order has already been dispatched unfortunately we are unable to cancel or amend it. Additionally, please refer to our returns policy. 

Returns Policy. All returns are to be made within 7 days of the original purchase date. Approved refunds will be for 75% of the original purchase price. A 25% restocking fee will apply on all returned items. Refunds are subject to the owner's discretion. If there is evidence of tampering or misuse the returns policy will be void. Please note-if goods are purchased via a payment plan there is no returns policy available. 

Can I receive a rebate from my private health fund?

We recommend contacting your private health fund to discuss your cover. If you have the appropriate cover we can provide the required paperwork so that you can receive your rebate. Rebates are generally approximately $700, however this is based on personal circumstances/cover.